You can cancel your order if the order has not entered production. Our Customer Care will request a cancellation of your order at our warehouse. If successful, we will send you an email and the cancellation will be free of charge. If cancellation is not possible, the product(s) will be delivered to you and may be returned in accordance with the procedure set out in our Return Policy.
EXCEPTIONS
Apparels
Personalized or custom orders including all apparels cannot be cancelled as we start customizing the products immediately after the order has been received. These items cannot be returned or exchanged unless damaged or incorrect on arrival due to our error. Please see our Return Policy for additional details.
Books, Music, Movies, Posters, Prints
These items cannot be cancelled, returned or exchanged unless damaged or incorrect on arrival due to our error. Please see our Return Policy for additional details.
Drinkware
Drinkware cannot be cancelled as we start customizing the products immediately after the order has been received. These items cannot be returned or exchanged unless damaged or incorrect on arrival due to our error. Please see our Return Policy for additional details.
Funko Pop!
All Funko Pop! figures are final and cannot be cancelled or returned. Please see our Terms of Purchase for full details.
Pre-orders
All pre-order sales including PUMA sneakers and Limited Edition Collectibles are final and cannot be cancelled or returned. Please see our Terms of Purchase for full details.
Sporting Goods (skateboard deck, snowboard, yoga mat, etc)
Sporting goods cannot be cancelled as we start customizing the products immediately after the order has been received. These items cannot be returned or exchanged unless damaged or incorrect on arrival due to our error. Please see our Return Policy for additional details.